Acrelore support
Keep the field story moving.
If a capture, voice record, block history or subscription is not behaving as expected, contact us and include the device model, software version and a short description of what happened.
Contact
Email ravi@manex.app. Support is provided from Adelaide, South Australia. Please do not email confidential field records unless they are necessary to investigate the issue.
Camera, voice or location access
Open Settings on the device, select Acrelore and confirm the permission needed for the feature. Camera supports field photographs, Microphone and Speech Recognition support spoken records, Photos allows selected-image analysis, and Location connects observations to blocks and nearby memories.
Subscriptions
Subscriptions and free-trial eligibility are managed by Apple. To view, change or cancel a plan, open Settings, tap your Apple Account, then tap Subscriptions. Cancelling prevents the next renewal and does not remove records already stored in Acrelore.
Device compatibility
Acrelore supports iPhone and iPad running the required current operating-system version shown on its App Store page. Standard photographs, voice records, blocks, Ask and reports do not require LiDAR. Precise spatial placement and rediscovery work best on LiDAR-equipped devices. Some on-device intelligence enhancements require compatible Apple hardware and degrade gracefully when unavailable.
Before reporting an issue
- Confirm Acrelore is the latest TestFlight or App Store version.
- Check that the relevant permission remains enabled.
- For spatial capture, move slowly and include stable nearby structure or textured ground.
- For voice records, stop recording only after the full observation has been spoken.